This policy applies to subscriptions to the FullControl platform.
Subscriptions are billed monthly in advance. You may cancel at any time; cancellation takes effect at the end of the current billing period, and you keep access until then. We do not provide partial-month refunds, except where required by law or in the cases below.
If you believe you were charged in error, contact us within 30 days of the charge and we will investigate and correct any error, including a refund where appropriate.
If a verified platform failure on our side materially prevented you from using the Service for a sustained period, contact us and we will work with you on a fair resolution, which may include credit or refund at our discretion.
Email hello@fullcontrol.io from your account email with your academy name and the charge in question.